• Why do I need to register with BeadBidz.com?

Registration is necessary for you to be able to place your bids.

It is important to us that all our members will participate in an honest and professional manner. This is why we require all members to register.

• What does it cost to register?

It will cost you nothing to register at BeadBidz.com. Registration on BeadBidz.com is Free and Easy! No obligation and no strings attached.

• Do I have to buy anything after I register?

No, you don't have to buy anything after you register. Everybody is welcome to drop by any at anytime on Beadbidz.com. As a registered user, you have the privilege to bid on items any time you want.

• Can I bid on as many items as I like?

Yes. BeadBidz.com new and old customers have the ability to bid on as many items as they wish. However, we earn the right to suspend and disband any non-paying customer regardless of the number of items purchased in the past. Similar issues can be discussed prior to any notification of suspension or final decision.

• I registered. Why did I not receive my confirmation e-mail?

You will receive a confirmation message via e-mail shortly after you register. This is to ensure that your e-mail address is valid.

If you do not receive this message within 24 hours of your registration please contact Customer Service at support@beadbidz.com.

• Can I register under more than one account?

No. BeadBidz.com will only allow you to register one account per user. In cases that you forget your username or password, please don't create a new account in an attempt to remedy the situation. Instead, click on the 'forgot your username or password' link when trying to Log In.

You will be asked to enter the e-mail address you registered with so that BeadBidz.com can send you your current Logon ID and Password right away. You may contact our Customer Service for further assistance.

• Can I update my registration information?

Yes. BeadBidz.com members are expected to maintain valid and up-to-date contact information (e-mail address, mailing address, and phone number). This is a vital aspect of creating an honest and secure trading environment for BeadBidz.com members.

You can use the Update Personal Information Info link section of the Members Area Control Center.

• What about the privacy of my information?

Your privacy is very important to us. BeadBidz.com is fully committed to protecting your right to privacy within our on-line auction community. BeadBidz.com does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the Members Area Control Center which is accessible only by you with your password.

• How do I place a bid on an item?

You must Log In, before placing a bid. If you have not registered, please click hereto create an account.

Once you find an item you are interested in bidding on, click on the image to get onto the listing page. Our automated bidding model will have the bid increased and ready for you to apply it. You alter the bid by typing in your “Highest possible bid” in the empty box next to the “USD” letters. When the bid amount is set, clicking on the Bid button to register your bid.

• Do you have any advice for new bidders?

You may contact BeadBidz.com before placing a bid if you require additional information about the item, the payment terms, or would like to determine shipping and handling costs. You can send an email to sales@beadbidz.com.

• Why will the system not accept my bid?

There are two reasons why a confirmed bid can be considered invalid:

1. You have entered an invalid value in the "Bid Amount" field. Make sure that your bid amount contains only numbers. Do not enter any dollar signs ($) or commas (,) etc. into the bid amount field. Also, do not enter any cent increments. Only whole dollar amounts will be applied.

2. Your bid amount is less than the "Next Bid" value. Make sure that your bid is equal to or greater than the current "Next Bid" value shown on the listing page.

• How can I retract my confirmed bid?

Once you have submitted your confirmed bid, it cannot be retracted except in the case of obvious typographical errors or an error in the item's listing. In this case, e-mail support@beadbidz.comwith all applicable information, including your username, the type of error, and the items listing number. A customer service representative will review your request and make a determination based on the information you provide.

• Where can I monitor my bidding activity?

You can monitor all your bidding activity from within the Current Bids section of the Members Area Control Center.

• How do I pay for my item?

• How safe is my payment information?

• Is 2Checkout a safe payment gateway?

• Do you accept Paypal?

• How do I return an item?

Returns are accepted within 30 days from the date of receiving your item. You need to log in to our site and contact us through the messaging system or call us. You can then be issued a Return of Merchandise Authorization number (RMA#). Also by calling us our customer service representatives can also issue you RMA #.

• What is an RMA #?

An RMA # or Return of Merchandise Authorization # is used to track returns. We cannot process a return without you first obtaining an RMA #. Typically the RMA# is your item number that you purchased along with your screen name.

• I have created several RMA #’s for several items. Can I just ship them together in 1 box and ship them together?

RMA #’s correspond with the specific items you selected to return. However, if you wish to ship all items in one box, please separate all items with their own specific RMA # so that we are able to process your return in a timely fashion.

• Why hasn’t my refund been applied even though I have a signature confirmation that you received the package last week?

A refund will be applied within 2 weeks of BeadBidz.com receiving your package. Refunds are applied to the same method of payment initially used for the order.

• Will I be refunded the cost of shipping the item back to you?

Shipping and handling fees will not be refunded.

• I really like my item, but it arrived damaged, can I exchange it for another?

BeadBidz.com does not carry similar items at all times, thus leaving the opportunity of replacing damaged item with the same exact one out of the question. However, you do have the ability to receive a credit for the purchase to bid on other unique items.

• I paid for my item by money order/check, how would my refund be issued?

You will be given the option to be given store credit or have a check mailed to you. Checks can take up to 30 days to be issued.

• I live outside the country and have submitted a return. Will I be reimbursed for my original customs fees?

BeadBidz.com does not reimburse for these costs.

• Why do I have to pay a 15% re-stocking fee?

If an item is found to be in good condition and as described, you are assessed a 15% re-stocking fee. We cannot guarantee that you will or will not be assessed the fee until the merchandise has been returned and inspected.

• I purchased an expensive item that I want to return. Can I send it back using an expedited method of shipping?

Once notified, BeadBidz.com will issue an RMA# and schedule a pick up call tag with FedEx for the item. An individual item that exceeds $100.00 must be picked up by FedEx.

• I wanted to cancel my order before it shipped but I didn’t do it in time. Should I just refuse the package when it arrives?

No. All refused packages that are international will be assessed a 35% refusal fee. Domestically refused packages will forfeit shipping cost on the refund. Accept the package and contact customer service to set up an RMA #.

FAQ –

PRODUCT GUARANTEE

Bead Bidz guarantees our products. We offer a 100% guarantee to all of our customers. Bead Bidz works hard to make sure that all of our jewelry and beads meets our standards. Therefore, if your product is not what you expected, or you are dissatisfied for any reason, we will, with good cheer, process an exchange or refund!

Our Staff at Bead Bidz does not believe that any dissatisfaction caused by the purchaser (Customer), is Bead Bidz’s responsibility. Therefore, our 100% Guarantee will not cover any damages, loss, or other related issues caused by you.

How do I return items?
You have up to 30-days to return items you have purchased at www.beadbidz.com, after your item has been received. You can request refunds by logging into your Bead Bidz account and clicking on the “Return Item” tab. You will find this feature under the “list of options.” You can also Call Us and speak to one of our customer support representatives who will be glad to issue you your RMA#, which is the “Return of Merchandise Authorization number.”

Once you get your RMA number, you can use this number to track your returns. You need this number before a return is issued so keep it somewhere safe.

Will I receive money back on shipping and handling?

Shipping and handling fees are not refundable.

We offer 100% Guarantee on our Genuine Gemstones. We offer 100% guarantee on our precious and semi-precious stones.

Genuine Gemstone, Precious, and Semi-Precious Beads and Jewelry 100% Guarantee:

Bead Bidz ensures that your genuine gemstone is 100% guaranteed. We provide you a certification with the purchase of your gemstones. The Gems are 100% Risk Free at our auctions. In order to take advantage of the 100% Risk Free Gemstones, Precious, Semi-Precious, and Auctions at www.beadbidz.com you must report any and all issues within 30 days of your purchase.

BeadBidz.com offers secure transactions combined with “unique, affordable inventory.” Our services provide our customers’ money back guarantees on “all merchandise” that has the logo listed above posted at our web site. "

How do I ask for a money back guarantee?

How many days do I have to request money back on products that are listed under BeadBidz Auction Guarantee?

You have 30 days. All our products are guaranteed up to 30 days.